Please read this for YOUR protection, and our SAFETY. Thank you. This will help you to know WHAT TO EXPECT from us, and what we Expect from you. Most installers will not share these items with you even though these are the rules they play by. We like to be up front and communicate with you for full transparency.
At Stellrr, we go above and beyond industry standard practices to deliver the highest reasonable level of service while maintaining very competitive pricing.
By hiring Stellrr, you the Client are accepting, agreeing to, and promising to comply with the following Terms of Service:
Before Stellrr Arrives to Start Work
The project work area must be safe, clean, and clear of all obstructions.
Nothing shall be left in the building or work area that is of concern for getting overspray on (overspray in inevitable). If items are limiting access to areas to be sprayed, Client understands that the proper insulation may not be able to be installed as nicely, properly, and cleanly as desired.
In addition to the prescribed scope of work, (when spraying foam) Stellrr will mask all windows and doors to protect and reduce overspray. Stellrr will not mask the floors or ceiling with plastic. Stellrr will trim foam flush with wall studs (unless agreed otherwise). Stellrr will clean up the insulation (to industry standards) and plastic from the job site before leaving.
Installers Work Half-Blinded
When installing spray foam especially, the sprayer wears a full mask and bodysuit to stop the blowback spray from hurting them. As a result, the sprayer is inevitably half-blind most of the time they are working. Thus, the sprayer can not necessarily see nor avoid: hazards nor valuable items in an area, nor when protective coverings may have been damaged during the installation process.
Left Over Materials (Trash, Recycle, Gift, or Reuse)
Any trash from the insulation project will be bagged or placed in the client’s trash container and left on site for the Client to dispose of at their discretion. If elected to do so, Stellrr can coordinate with a private waste hauler to provide a container for the trash. Trash removal is not included in any quote provided by Stellrr nor any other insulation contractor. Excess insulation can be recycled and reused, ask us for details or check out the Austin Materials Marketplace. Some people give away this great insulation left over materials on Craigslist. Some people give the insulation left-overs to friend or neighbor to increase the R-value on existing blown in attic or barn insulation. The client bought and paid for the insulation, Stellrr encourages the Client to do with the materials as they see fit.
Unobstructed, easy access for Stellrr trucks and trailers close to the building must be provided. The drive path must be solid so that the truck and trailer do not get stuck in mud. The access must be flat to haul the trailer.
3. Work Area
Client is responsible for completely clearing the building of ALL materials and debris and remove all other items from the work area. All nails, screws, staples and other items must be removed from the wall studs or ceiling rafters before Stellrr undertakes work, to allow for trimming of the insulation.
Any items left in the building may get insulation stuck on them permanently or temporarily. Stellrr is not liable for any damage whatsoever.
WARNING: please understand that we tell you this because we care, and want set the right expectations so that we are all on the same page so that we do not accidentally misinterpret items in the building.
Please expect that anything left in the building will be treated as though the Client does not have concern about overspray getting on the items. Stellrr cannot determine what things may have sentimental value to the Client. We cannot determine what things are of aesthetic importance to the Client versus performance importance.
It is the Client’s responsibility that all items of overspray concern are removed completely.
Client acknowledges that any items left in the building will be treated as “okay” to get overspray on, and of no aesthetic value to the client.
Client acknowledges that anything left in the building (including plumbing trenches, and building materials) is a safety hazard for Stellrr’s workers. If items are left in the building that Stellrr must remove, Client will pay up to $100 per hour for removal and reinstallation.
All building enclosures and walls must be installed prior to our arrival. The appropriate building space sealing reduces insulation from spraying from interior to exterior of building. For conditioned attics a HVAC unit with 90% or greater efficiency must be pre-installed. Any required scaffolding and/or ladders must be built before Stellrr’s arrival for safety.
5. Complete Program
If the Client signed up for the guarantee program, to qualify for any guarantee and achieve maximum results Client must have completed (prior to install) the components for success for which Client is responsible. This includes any components for which we were not contracted to handle on Client’s behalf which may include: air sealing, insulation (wall, attic, floor, etc), moisture control, HVAC, water heater.
6. R-values / Thickness
Due to the nature of foam and other materials used, Stellrr is unable to guarantee the exact output. Spray foam does not apply to exact depths, this is neither a defect in materials or workmanship. All R-Values/Thickness depths in quoted/contracted are Averages (nominal fill), not minimum. The nominal thickness is plus or minus 1-inch.
Do not be concerned if depths of foam vary greatly. The depth of the foam is less of a concern than with other products. The performance of the building will be minimally impacted by the depth, as the biggest benefit of foam is the air infiltration sealing ability.
7. Inspections / Code Compliance
All inspections (e.g. plumbing, electrical, HVAC, and framing) must be completed prior to install commencement.
Changes or additional work will be discussed and a new quote will be issued, prior to undertaking work if requested.
Terms require 50% down before install, and full payment due within 24-hours of substantial completion of work. Outstanding balances are charged 3% per week until paid in full. Payment is to be made by check. Made payable and mailed to: Stellrr Insulation, 401 Congress Ave #1540, Austin, TX 78701. We can offer alternative payment options like credit card. To pay via alternative payment methods, we pass on to you the added cost that your financial institution charges us (typically add 3% to the invoice). Stellrr is legally required by Uncle Sam to collect sales tax on top of the amount provided in your estimate. Some exceptions apply for non-profits or contractors where they collect the tax from the client.
10. Cancellation / Rescheduling
All installs are scheduled days to weeks in advance. If a job is rescheduled, it forces another job to change days as well. Scheduling problems is the nature of the insulation business.
Any cancelation or re-schedule must be arranged 72-hours in advance. If we arrive and the project is not ready, Stellrr may assess a fee to complete the work ourselves so the install can proceed that day. However, Stellrr may be forced to not install due to the project not being ready, in which case a rescheduling or late cancellation fee up to 10% of the project price quote may be assessed.
Stellrr will do our best to protect the building from overspray of insulation onto unprotected areas. We will also do our best to reasonably clean up overspray that we find. We do care, and want to minimize this issue.
However, Stellrr cannot guarantee and is not liable for any damages due to overspray. Installing insulation, particularly spray foam, is a extremely messy job. Overspray is inevitable with spray foam insulation.
The liquid foam comes out of the spray gun tip at 1,200 PSI (pounds of pressure per square inch) at 130 degrees Fahrenheit. Very Dangerous! This means that the insulation is pressurized to shoot up to 20 feet away from the gun.
When spraying foam, particles of foam float around in the air for hours and move throughout the environment, potentially traveling from room to room, and even permanently dusting items nearby.
12. Health & Safety
From the start of the install process, until 48-hours after completion no unprotected persons may enter the building. Persons entering the building must be protected and wear full safety gear including respirators to protect them from inhaling dust, fumes, vapors, etc and be accompanied by a Stellrr employee.
You can read the learn more about the:
- Open cell spray foam we install here: QuadFoam NatureSeal OCX.
- Closed cell spray foam we install here: QuadFoam 2.0.
13. Code Compliance Inspection
If you are having your insulation inspected by code compliance, your inspector will probably request the following Technical Data Sheet for our open cell foam. If you need a City of Austin Insulation Checklist filled out for your inspector, please let us know, and we will get one filled out for you.
14. Ignition Barrier
Ignition barriers are often required by building codes on spray foam in attic spaces where they are NOT covered by drywall or other ignition barrier.
Stellrr’s open cell spray foam does HAVE an ignition barrier woven throughout it, so it does not need a ignition barrier like DC-315 sprayed on after installation.
Closed Cell spray foam does NOT have fire retardant in it. You may need a 15-minute ignition barrier like DC-315 coated on top of the foam depending on the building codes, application, and use of your space. Insulation quotes do not include the cost of DC-315 unless explicitly stated. If Client does not require Stellrr to install an ignition barrier, Client waives Stellrr from any and all liability, errors, and omissions.
15. Open Vented Envelope Versus Sealed Closed Envelope
When installing spray foam, the building envelope must be left vented UNLESS the HVAC unit is 90% or greater efficiency and has a de-humidifier. Also if the water heater is in the attic, it must electric. If the water heater is gas and is located somewhere like the garage, where it vents to the outside, then this does not impact creating a sealed building envelope.
Unless explicitly directed by the Client, Stellrr will leave the building envelope open and vented. The Client should consult their HVAC company regarding the ability to create a conditioned attic with the installed HVAC and water heater systems. If Client directs Stellrr to seal the vents in the attic, Client accepts all responsibility and releases Stellrr from any and all liability, errors, and omissions.
16. Damage Waiver
Client provides full release of liability resulting from damage, not limited to, but including: drywall, HVAC system, duct work, electrical, framing, windows, doors, handles, and other items.
Due to the nature of the work, especially in retrofit applications, the installers will be working in confined spaces with extremely limited access and ability to see or move. For example, to crawl through the attic of a home that is drywalled, the installer could crack the drywall because it is not possible to properly see, move, or feel the beams in the attic.
If Stellrr does indeed significantly damage anything while working on your project, we will attempt to repair it, up to $100.00 in cost. If an outside company is hired to repair or replace an item, they must be chosen by and hired by Stellrr and the maximum contribution from Stellrr will be $100.00.
17. Callbacks Post-Install
We want you to be very satisfied with our work. We request that the client to be present for a Post-Install Inspection BEFORE we leave the job site on the day(s) of installation. The purpose of the Post Install Inspection is for the Client to find any areas that are not as they desire (within reason). Stellrr will address the items while still on the job site.
If Client is not present to inspect the project while Stellrr is still on site installing, then the Client approves the project AS-IS and WAIVES their right to a callback.
Regardless, in the rare case that Stellrr’s insulation installed does not pass a require municipal building code inspection, Stellrr will come back and fix the issue to the inspector’s requirements. This obligation is contingent upon; the reason for failing the inspection was due to an item included in the accepted Stellrr Install Estimate & Scope.
If a Client has an acceptable callback, the request must be made within 5-days of final install day.
18. Post- Install Inspection
Client must be present in person completion of the install. This is specifically to review the install, discuss Stellrr’s findings entirely, address any areas of concern, and fix issues before leaving.
SIDE NOTE: Hey Shawn here! Look we want to make you really happy. That is our goal. And we will do everything we reasonably can to delight you. But at the end of the day, because some people abuse our generosity, my lawyer requires me to publish this terms of service agreement. If you have a question or concern about anything here, please, please call me and let’s talk about it. I am here to serve you. Do things right. And turn you into raving fan. – Shawn, Founder of Stellrr.