Please read this for YOUR protection, and our SAFETY. Thank you.
By hiring Stellrr, You are accepting, agreeing to, and promising to comply with the following Terms of Service:
In addition to the prescribed scope of work, (when spraying foam) Stellrr will mask all windows and doors to protect, reduce and prevent overspray. Stellrr will not mask the floors or ceiling with plastic. Stellrr will trim foam flush with wall studs (unless agreed otherwise). Stellrr will clean up the insulation and plastic from the job site before leaving.
Any trash from the insulation project will be bagged or placed in the client’s trash container and left on site for the Client to dispose of at their discretion. If elected to do so, Stellrr can coordinate with a private waste hauler to provide a container for the trash. Trash removal is not included in any quote provided by Stellrr. Excess insulation can be recycled and reused, ask us for details.
Unobstructed, easy access for Stellrr trucks and trailers close to the building must be provided. The drive path must be solid so that the truck and trailer do not get stuck in mud. The access must be flat to haul the trailer.
3. Work Area
Client is responsible for completely clearing the building of ALL materials and debris and remove all other items from the work area. All nails, screws, staples and other items must be removed from the wall studs or ceiling rafters before Stellrr undertakes work, to allow for trimming of the insulation.
Any items left in the building may get insulation stuck on them permanently or temporarily. Stellrr is not liable for any damage whatsoever.
Client acknowledges that anything left in the building is a safety hazard for Stellrr’s workers. If items are left in the building that Stellrr must remove, Client will pay up to $100 per hour for removal and reinstallation.
All building enclosures and walls must be installed prior to our arrival. The appropriate building space sealing reduces insulation from spraying from interior to exterior of building. For conditioned attics a HVAC unit with 90% or greater efficiency must be pre-installed. Any required scaffolding and/or ladders must be built before Stellrr’s arrival for safety.
5. Complete Program
To qualify for any guarantee and achieve maximum results Client must have completed (prior to install) the components for success for which Client is responsible. This includes any components for which we were not contracted to handle on Client’s behalf which may include: air sealing, insulation (wall, attic, floor, etc), moisture control, HVAC, water heater.
6. R-values / Thickness
Due to the nature of foam and other materials used, Stellrr is unable to guarantee the exact output. All thickness and R-values quotes are an average or minimum.
7. Inspections / Code Compliance
All inspections (e.g. plumbing, electrical, HVAC, and framing) must be completed prior to install commencement.
Changes or additional work will be discussed and a new quote will be issued, prior to undertaking work.
Terms require 50% down before install, and full payment due within 24-hours of substantial completion of work. Outstanding balances are charged 3% per week until paid in full. Payment is to be made by check. We can offer alternative payment options like credit card. To pay via alternative payment methods, we pass on to you the added cost that your financial institution charges us (typically add 3% to the invoice). Stellrr is legally required by Uncle Sam to collect sales tax on top of the amount provided in your estimate.
10. Cancellation / Rescheduling
All installs are scheduled days to weeks in advance. If a job is rescheduled, it forces another job to change days as well. Scheduling problems is the nature of the insulation business.
Any cancelation or re-schedule must be arranged 72-hours in advance. If we arrive and the project is not ready, Stellrr may assess a fee to complete the work ourselves so the install can proceed that day. However, Stellrr may be forced to not install due to the project not being ready, in which case a rescheduling or late cancellation fee up to 10% of the project price quote may be assessed.
Stellrr will do our best to protect the building from overspray of insulation onto unprotected areas. However, Stellrr cannot guarantee and is not liable for any damages due to overspray. Overspray is inevitable with spray foam insulation.
12. Health & Safety
From the start of the install process, until 48-hours after completion no persons (other than Stellrr employees) may enter the building. Persons entering the building must wear full safety gear including respirators to protect them from inhaling dust, fumes, vapors, etc and be accompanied by a Stellrr employee.
13. Post- Install Inspection
Client must be present in person completion of the install. This is specifically to review the install, discuss Stellrr’s findings entirely, address any areas of concern, and fix issues before leaving.
SIDE NOTE: Hey Shawn here! Look we want to make you really happy. That is our goal. And we will do everything we reasonably can to delight you. But at the end of the day, because some people abuse our generosity, my lawyer requires me to publish this terms of service agreement. If you have a question or concern about anything here, please, please call me and let’s talk about it. I am here to serve you. Do things right. And turn you into raving fan. – Shawn, Founder of Stellrr.