As the owner, I want you to be super-pleased — in fact, absolutely delighted — with every aspect of our service. So every Stellrr Energy Performance Diagnostic Audit comes with our ironclad, risk-free guarantee.
What does that mean?
Simply this: If you aren’t delighted with our work, we’ll redo the area in question for free. Or you can have your money back. If you still aren’t happy we will even pay for another auditor to inspect the same property within your option period. It’s your choice.
Most companies don’t guarantee their work. But I do, nothing is more important than your complete and total satisfaction. We stand behind every job 100%.
If you ever have any questions or concerns about our work, please call me right away at 512-520-0044.
Shawn Mansur, Founder and Author
Limitations (weasel clauses):
- A signed and witnessed Stellrr Insulation release and indemnity agreement must be received to initiate this process.
- Client must be personally present for at least the last hour of the inspection. This is specifically for us to print out the report and discuss our findings in its entirety, in person, with the client.
- The inspection fee paid to Stellrr Insulation will be refunded, by check, to the party who originated payment to us.
- You must have followed the terms and conditions of our diagnostic agreement.
- A re-inspection must be done by a inspector of our choice.
- A check will be generated by Stellrr Insulation to the re-inspection company, in their company name, for their inspection fee up to 100% of our original diagnostic fee.
- Our 200% Guarantee will stay in place 10 days from the date of the Performance Diagnostic.
We also provide a 200% money-back guarantee on all of our insulation install services including Austin spray foam insulation, but the terms are different than these. When you accept our bid for installation, you we will review the full install guarantee with you in writing and get your signature to accept it’s benefits.